Question 1

What makes DAMANCI Magnify Shampoos and Conditioners special?

Accepted Answer

They contain no harsh chemicals, parabens, sulfates or salt, and are color-safe. Both the shampoo and conditioner are based on a daily-use formula, infused with natural ingredients that promote hair growth and help to bring back healthy, younger-looking hair.

Question 2

What type of shampoo/conditioner should I use after DAMANCI treatments?

Accepted Answer

We recommend using our DAMANCI® Magnify Sulfate-free Shampoo & Conditioner, guaranteed to provide long-lasting results.

Question 3

How often can I use DAMANCI® Clarifying Shampoo?

Accepted Answer

Use our Clarifying Shampoo once a week or as needed to reduce grease build-up. It also clears out heavy, dulling residue caused by previous shampoos, conditioners, styling products and environmental impurities. It will leave your hair feeling extremely fresh after just one use.

Question 4

Can I use DAMANCI® Clarifying Shampoo before Damanci treatments?

Accepted Answer

Yes, it is a pre-treatment shampoo that cleanses hair, opens the cuticle for maximum absorption and prepares hair for receiving DAMANCI treatments.

Question 5

Does DAMANCI Elixir Argan Oil add weight to hair?

Accepted Answer

Our Elixir Liquid Gold Argan Oil is extra light. It restores elasticity and strength, it is fast-absorbing, highly moisturizing and non-greasy. It also provides instant shine without oily residue.

Question 6

What is the difference between Elixir Argan Oil and Elixir Argan Cream?

Accepted Answer

Elixir Argan Oil is a lightweight, non-greasy formula that can restore elasticity and strength as well as prevent future damage, providing shine with no oily residue. Elixir Argan Cream (Leave-In) is a creamy conditioner that aids in detangling hair, with the additional benefits of strengthening, hydrating and providing a shiny glow.

Question 7

What type of product should I use to prevent heat damage?

Accepted Answer

We recommend applying our Empowering Blowout Spray before using any king of heat-styling tool (blow-driers, flat irons or curling rods). This is a heat activated, leave-in spray conditioner that protects hair from high temperatures during styling and grants a beautiful appearance and pleasant texture afterwards.

Question 8

What makes DAMANCI Empowering Blowout Spray special?

Accepted Answer

It is a heat activated, leave-in Blowout spray conditioner that is able to cut styling time in half! Meanwhile, it protects and nourishes your hair, helping to control frizz and return its elasticity and shine.

Question 9

Will DAMANCI Pure Intense Hair Mask work well with my hair type?

Accepted Answer

Since we use only safe, natural ingredients in our formula, there are no risks or side-effects associated with its use, and it is equally effective on all types of hair. Please consult DAMANCI’s List of Ingredients to learn exactly what you’re feeding to your hair.

Question 10

What are DAMANCI® Treatments?

Accepted Answer

A collection of empowerment-positive, clinically-tested formulas that rejuvenate and protect hair, producing immediate tangible results: incredible softness, elasticity, brightness and vitality, with and overall silky-smooth appearance.

Question 11

What does Empowerment-Positive mean?

Accepted Answer

DAMANCI is focused on empowering you, our customer. Our product line is designed to bring out your hair’s naturally appealing features, reversing years of treatment and exposure to the elements. This allows women-- and men—to look and feel their best.

Question 12

What does DAMANCI® Treatment line offer?

Accepted Answer

DAMANCI Treatments offer a full range of products designed to meet the needs of every and any lifestyle and hair-type. They restore, rejuvenate and protect your hair while providing strength, softness, elasticity, brightness and vitality.  KERATIN SMOOTHING TREATMENT: Our extremely potent keratin anti-aging treatment complex contains a systemic combination of keratin, stem cell peptides and other natural ingredients designed to:  Hydrate and restore damaged hair. Reduce volume and eliminate frizz. Work effectively on all types of hair. Provide defined, long-lasting results.  ZERØ KERATIN TREATMENT: Our formaldehyde-free keratin treatment is enriched with organic coconut oil, keratin, collagen, stem cell peptides and other natural ingredients, and is designed to:  Rejuvenate and regenerate hair. Reduce volume and eliminate frizz. Make your hair incredibly soft and resistant, while enhancing elasticity, shine and vitality. Provide immediate results after a single use.

Question 13

Can I color my hair before or after treatment?

Accepted Answer

We recommend coloring hair and then applying the treatment for best results. If you need to color your hair after treatment we recommend waiting at least two weeks.

Question 14

Can I wash my hair after the treatment?

Accepted Answer

You can wash your hair after using our treatments, but we advise waiting at least 48 hours for best results.

Question 15

What should I do if my hair gets wet during the waiting period?

Accepted Answer

We advise to blow-dry your hair and flat iron on medium-to-low heat as soon as possible.

Question 16

Can I go into a pool or the ocean after the treatment?

Accepted Answer

Wait at least a week after the treatment, use conditioner before dipping and then rinse thoroughly.

Question 17

What type of shampoo/conditioner should I use?

Accepted Answer

We recommend using our DAMANCI® Sulfate-free Shampoo & Conditioner, formulated especially to lengthen the effects of our treatments.

Question 18

Can I use any styling products or oils after a treatment?

Accepted Answer

Once treatment application process is finished you can use styling products, preferably without alcohol.

Question 19

How long will the treatment remain on my hair?

Accepted Answer

Depending on your hair’s condition, treatments will last from 3 to 6 months with proper care.

Question 20

Is it possible to use a treatment during pregnancy or while nursing?

Accepted Answer

It is not recommended, and you should always consult with a physician if you are pregnant or breastfeeding.

Question 21

Where can I buy a DAMANCI eGift Card?

Accepted Answer

You can acquire DAMANCI eGift Cards only at damanci.com.

Question 22

Where can I redeem my eGift card?

Accepted Answer

eGift Cards can be redeemed only at damanci.com.

Question 23

How it works

Accepted Answer

Simply purchase the eGift card for the amount of your choice. Once we receive your order, you will get an email with a unique code and redemption instructions.

Question 24

How will damanci.com eGift cards be delivered?

Accepted Answer

eGift cards are delivered via email, accompanied with instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Question 25

How much does delivery cost?

Accepted Answer

There is no charge for email delivery.

Question 26

What should I do if my eGift card order hasn't been delivered?

Accepted Answer

Please check all Spam/Junk Mail folders. If the email still cannot be located, please contact us at support@damanci.com.

Question 27

How will I know my eGift card order has been sent?

Accepted Answer

A confirmation email will be sent to the Purchaser’s provided email address. A separate email with the eGift card will be sent to the Recipient email provided at the time of purchase.

Question 28

Are DAMANCI eGift card physical?

Accepted Answer

No, eGift cards are digital and have no physical form; instead, you’re assigned a unique gift code number that you can use to redeem online at damanci.com.

Question 29

What happens if I don’t use the full amount of my eGift card?

Accepted Answer

Any unused balance will remain on your gift card for future use.

Question 30

What if my online order total exceeds the value of my eGift card?

Accepted Answer

Additional payment will be required if the price of the merchandise purchased exceeds the value of the eGift card.

Question 31

Can I cancel, return or refund my DAMANCI eGift card?

Accepted Answer

Once the eGift card has been purchased and e-mailed, it is non-refundable and cannot be returned. Learn more in our Return And Exchange Policy & Refund Policy.

Question 32

Does my eGift card expire?

Accepted Answer

DAMANCI eGift cards do not have an expiration date.

Question 33

What happens if I lose my DAMANCI eGift card?

Accepted Answer

eGift cards should be treated as cash; DAMANCI is not responsible for lost, stolen or unauthorized use of eGift cards. We cannot reissue the eGift card or transmit eGift card codes.

Question 34

Can I get reward points for purchasing an eGift card?

Accepted Answer

Points are awarded for purchases of gift cards. However, the products purchased with the gift card are not eligible for points.

Question 35

What is AfterPay?

Accepted Answer

AfterPay is an option that allows you to purchase a product and pay for it in four installments, one every two weeks, with no additional interest.

Question 36

How do I use AfterPay?

Accepted Answer

Simply shop at damanci.com or through our mobile app, add items to your shopping bag and move on to the checkout page. Here you may choose AfterPay as your payment method. First-time customers will need to register with AfterPay and provide payment details; returning customers may simply log in and make their purchase. It’s that easy!

Question 37

Where can I use AfterPay?

Accepted Answer

AfterPay can only be applied to purchases made at damanci.com or on our mobile app.

Question 38

Can I use AfterPay if I’m an international customer?

Accepted Answer

AfterPay is only available to customers with a US billing address and a US mobile phone number. Customers with a foreign billing address will not be able to set up an account with AfterPay.

Question 39

How does the payment schedule work?

Accepted Answer

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make your payments before your scheduled dates, you may do so through your AfterPay account. Simply log in to your AfterPay account to view your payment schedule and make the payment when you deem it convenient.

Question 40

What happens if I can’t meet an AfterPay installment?

Accepted Answer

If you miss a payment you will be subject to delay fees. To get more details see our Terms and Conditions.

Question 41

When will my items be delivered if using AfterPay?

Accepted Answer

AfterPay orders are delivered as per our standard shipping times once your purchase has been fulfilled online. To visit our Shipping page for further information, click here.

Question 42

Is there a limit to how much I can spend on a single Afterpay transaction?

Accepted Answer

Yes, your bag value must be between $35 and $1,000 to use Afterpay on damanci.com.

Question 43

What products are not eligible for purchase using Afterpay?

Accepted Answer

AfterPay is not available for purchases on Gift Cards. If purchasing a Gift Card (or any ineligible items) as well as AfterPay-eligible products, you will need to place two separate orders.

Question 44

How do I return or exchange and item purchased using AfterPay?

Accepted Answer

AfterPay returns follow our standard Returns policy. You may return your AfterPay order via post for reimbursement. Please check that your intended return/exchange item meets our Returns Policy. AfterPay will be notified of your return request and will process due reimbursement. If you have more questions regarding AfterPay returns, please contact AfterPay customer service through info@afterpay.com .

Question 45

Where can I find out more about AfterPay?

Accepted Answer

If you wish to learn more about AfterPay visit their website for a full list of FAQ’s, Terms of Payment and AfterPay Privacy Policy.

Question 46

What is DAMANCI Rewards?

Accepted Answer

This is our free rewards program that gives you the opportunity to earn points on every purchase, special occasions like your birthday, and more! You can then trade in these points for discounts, products and access to exclusive events. Join DAMANCI Rewards now to get started!

Question 47

Who can join?

Accepted Answer

Our rewards program is open to all customers who create an account on our site. Anyone with an account created prior to the launch of our loyalty program is automatically registered in the program.

Question 48

How do I earn points?

Accepted Answer

You’ll earn 100 Points just by joining DAMANCI Rewards. From there, earn more points by purchasing products, following us on social, referring a friend & more. You’ll also get points on your birthday!

Question 49

Can I earn points on past purchases?

Accepted Answer

You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on May 9, 2022.

Question 50

Do my points ever expire?

Accepted Answer

Your Points will not expire unless your account remains inactive for more than 12 months. Inactivity is defined as not interacting with our program, i.e.: redeeming points, redeeming products, placing an order, etc.

Question 51

How can I check my points balance?

Accepted Answer

To view your current points and check you point balance you can click on the “DAMANCI Rewards” icon on the bottom left corner of the page.

Question 52

What happens to my points when I return items?

Accepted Answer

All points earned from the purchase will be deducted from your account.

Question 53

How do I redeem my points?

Accepted Answer

Select the “Ways to redeem” option on our DAMANCI Rewards page while you’re online. There you will see all the rewards we offer. If you have enough accumulated points you may cash them in for a reward.

FAQ'S

Have a question?

If you don’t find the answer here please contact us at support@damanci.com.